• On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

OUR SERVICES

Once we have executive buy-in, we oversee the implementation process from start to finish.

IMPLEMENT

 

OUR CONSULTANTS HAVE BEEN EVERYWHERE – RETAIL TO WALL STREET. 

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

Intellitrend monitors Key Performance Indicators at 3-week intervals, adjusting strategies as needed.

PLANNING

“Intellitrend delivered everything they promised. Our customer satisfaction levels are at an all-time high!”

TESTIMONIALS

We identify technology, training, and processes to take your service team to the next level. 

EFFICIENCIES

SEASONED PROS

LIUL DALA

GLOBAL CO.

ASSESSMENT

Intellitrend uses surveys, interviews, and observation to conduct a comprehensive service audit.

WE SolVE PROBLEMS

finding what matters and whats coming for small business